Terms and Conditions

Welcome to City Cool Air, Inc. These Terms and Conditions govern your use of our website and the HVAC installation, repair, replacement, and maintenance services we provide. By accessing our website or requesting our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Our Services

City Cool Air provides HVAC services for residential and commercial properties, including PTAC, water source heat pump, mini split and ductless AC, thermostat, fan coil, and heating system installation, repair, replacement, and maintenance. Service availability may vary by location and scheduling capacity.

Quotes and Estimates

Quotes and estimates are based on the information available at the time they are provided. The final price may change if the actual conditions of the job differ from what was described or observed, such as hidden damage, code requirements, or additional parts and labor. We will explain any change in scope and cost before proceeding with additional work.

Scheduling and Access

Appointments are scheduled based on availability and the information you provide. You agree to ensure that our technicians have safe and reasonable access to the property, equipment, and any areas where work is to be performed. If we cannot access the property at the scheduled time, we may need to reschedule your appointment.

Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact us as early as possible. Repeated late cancellations or missed appointments may affect our ability to offer future scheduling. Any applicable fees will be communicated at the time of booking or quoting.

Payment Terms

Payment is due as agreed in your quote, invoice, or service agreement. We accept payment methods as communicated at the time of service. Late or unpaid balances may be subject to collection efforts, and you agree to be responsible for reasonable costs associated with collecting overdue amounts, to the extent permitted by law.

Customer Responsibilities

You agree to provide accurate information about your property and equipment, disclose any known hazards or conditions that may affect the work, and ensure you have the authority to approve work on the property. If you are a tenant, you confirm that you have obtained any necessary approval from the property owner or manager.

Warranties and Service Guarantees

Any warranties on parts, equipment, or workmanship will be provided in writing and are subject to the terms stated in that warranty. Manufacturer warranties on equipment are governed by the manufacturer's terms. Warranties may be void if equipment is misused, modified, or serviced by an unauthorized party after our work is completed.

Emergency Services

Emergency and after-hours services, where available, may be subject to additional charges, which will be communicated before work begins. Response times may vary depending on demand, weather, and technician availability.

Limitation of Liability

To the fullest extent permitted by law, City Cool Air is not liable for indirect, incidental, special, or consequential damages arising from the use of our website or services, including loss of use, loss of revenue, or property damage not directly caused by our negligence. Our total liability for any claim related to our services will not exceed the amount you paid for the specific service giving rise to the claim.

Website Use

You agree to use our website only for lawful purposes. You may not attempt to gain unauthorized access to our systems, interfere with the operation of the website, submit false or misleading information, or use the website in a way that could harm City Cool Air or other users.

Intellectual Property

All content on our website, including text, graphics, logos, images, and design, is the property of City Cool Air or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or modify any content without our prior written permission.

Third-Party Links and Brands

Our website may reference or link to third-party websites and equipment manufacturers. We do not control and are not responsible for the content, policies, or practices of those third parties. Brand names mentioned on our website are the property of their respective owners and are referenced for identification purposes only.

Indemnification

You agree to indemnify and hold harmless City Cool Air, its owners, employees, and contractors from any claims, damages, or expenses arising from your misuse of our website or services, your violation of these Terms, or inaccurate information you provide to us.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any dispute arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts located in New York.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

City Cool Air, Inc.
30-10 41st Ave, Long Island City, NY 11101
Phone: (917) 325-1540
Email: info@citycoolair.com