Privacy Policy

City Cool Air, Inc. respects your privacy and is committed to protecting the personal information you share with us. This privacy policy page explains how we collect, use, disclose, and safeguard your information when you visit our website, request a service, or otherwise interact with us. By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, mailing address, email address, and phone number, typically provided when you request a quote, schedule a service, or contact us through our website.

• Property and Service Information: Details about your HVAC system, building type, and service history needed to provide installation, repair, replacement, or maintenance services.

• Payment Information: Billing details necessary to process payments for services rendered. Payment card information is processed through secure third-party payment processors and is not stored on our servers.

• Website Usage Data: Information collected automatically when you visit our website, including IP address, browser type, pages viewed, and time spent on our site, typically gathered through cookies and similar tracking technologies.

• Communications: Records of your correspondence with us, including emails, phone calls, and messages submitted through our contact or service request forms.

How We Use Your Information

We use the information we collect to:

• Schedule, perform, and follow up on HVAC installation, repair, replacement, and maintenance services

• Provide quotes and respond to service inquiries

• Process payments and maintain billing records

• Communicate with you about appointments, service updates, and account matters

• Send newsletters, promotional offers, or service reminders, where you have opted in to receive them

• Improve our website, services, and customer experience

• Comply with legal obligations and maintain accurate business records

How We Use Your Information

We do not sell your personal information. We may share your information in the following limited circumstances :

• Service Providers: With trusted third parties who help us operate our business, such as payment processors, scheduling software providers, and email service providers, solely to perform services on our behalf.

• Legal Requirements: When required by law, regulation, subpoena, or other legal process, or to protect the rights, property, or safety of City Cool Air, our customers, or others.

• Business Transfers: In connection with a merger, acquisition, or sale of business assets, in which case your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve site functionality, understand how visitors use our website, and support marketing efforts. You can control or disable cookies through your browser settings, though doing so may affect certain website features.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, and complying with legal, tax, and regulatory obligations.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your data, and the right to opt out of marketing communications. To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

City Cool Air, Inc.
30-10 41st Ave, Long Island City, NY 11101
Phone: (917) 325-1540
Email: info@citycoolair.com